Refund policy

All Sales Are Final

All purchases made through Alaninu.com are final and are not eligible for return or exchange, except as described below or as otherwise required by law. This includes, without limitation, beverages, snacks, and merchandise; limited-edition items; and orders placed using a discount, rewards points, or during a promotion (e.g., Black Friday, BOGO deals). Any fraudulent orders will be cancelled.

Products Purchased From Other Retailers

Products purchased through other retailers, including retail and store locations, are subject to that retailer's return policy. Alani Nu cannot accept returns or exchanges for these purchases. Please reach out to the retailer directly to resolve any return, exchange, or refund request.

Defective or Damaged Products

If a product purchased through Alaninu.com arrives defective, damaged in transit, or otherwise does not conform to your order, you are entitled to a remedy. Please contact us at contact@alaninu.com within 30 days of delivery with your order number and a description and, if possible, photos of the issue. Approved claims will be resolved by replacement, refund, or store credit at our discretion. If we require the product to be returned, we will provide a pre-paid shipping label.

Your Rights Under Applicable Law

Nothing in this policy limits or waives any non-waivable right or remedy you may have under the consumer protection or warranty laws of your state or other applicable law. Where any provision of this policy conflicts with such law, that law controls to the extent of the conflict.

Questions

If you have any questions about this policy, please contact us at contact@alaninu.com.