Cancellation Policy

This policy explains how to cancel any order, such as a subscription or a standard one-time purchase. Subscriptions can be cancelled online anytime through your Account; one-time orders can be cancelled by email before processing begins. Details for each are below.

Subscriptions

You can cancel your subscription at any time, online, with no phone call required: go to your Account, click “My Subscriptions,” and click “Cancel.” You may see a one-time offer; to skip it and complete your cancellation, click “Cancel now” and confirm.

Cancellation deadline. To avoid your next charge, you must cancel at least one (1) day before your next scheduled charge date. If you cancel at least one day before the scheduled charge, your upcoming subscription order will not be processed. Cancellations submitted less than one day before the scheduled charge date may take effect after that charge, in which case the already-scheduled order will ship and the cancellation will apply to future renewals.

Finding your next charge date.Your next scheduled charge date is displayed in your Account under the Subscriptions section (shown as “Next on [date]”), along with your billing frequency and recurring amount.

Cancellation stops future renewals. You keep access to (and will receive) anything already paid for. Consistent with our Return Policy, amounts already charged are not refunded except for products that arrive defective or damaged, or where required by law.

One-time (non-subscription) orders

We begin processing orders quickly, so a one-time order can only be cancelled before processing begins. To request cancellation, email contact@alaninu.com as soon as possible with your order number. If your order has not yet been processed, we will cancel it and you will not be charged (or will be refunded in full if already charged). Once an order has entered processing, we cannot guarantee cancellation, and orders that have shipped cannot be cancelled — please see our Return Policy, under which all sales are final except for products that arrive defective or damaged, or where required by law.

Questions? Contact us at contact@AlaniNu.com.