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Within 30 days of your purchase from Alaninu.com, you can submit a return for eligible items in exchange for store credit. To submit your return, please use the following link, which will direct you to our return portal: Alani Nu Returns. If your return is approved, you will receive a pre-paid shipping label.

Please note that all processed orders are final sale and are not eligible for return or exchange. Any fraudulent orders will be cancelled.

Exclusions to Refund & Exchanges: 

• All beverages, snacks, and merchandise
• Limited-edition items
• We do not accept returns on purchases made through retail locations
• All orders placed using a discount, rewards points, or during a promotion (i.e. Black Friday promo, BOGO deals, etc.)
• Final sale items

The following items are final sale:

Beverages:

• Energy Drinks
• Mini Energy
• Protein Shakes

Snacks:

• Protein Bars
• Gummies

Merchandise

Limited-edition items

All orders placed using a discount, rewards points, or during a promotion (i.e. Black Friday promo, BOGO deals, etc.)

No, we do not offer refunds on returns. To view our full Return Policy, click here.

Please keep in mind, all items purchased during promotions (i.e.Black Friday promo, BOGO deals, etc.) are final sale and cannot be returned.

We do not offer price adjustments on any purchases. 

For purchases made through retail locations, we recommend reaching out to the retailer directly to inquire about returns, exchanges, or refunds. We are unable to issue refunds or accept returns for purchases made at retail locations. 

No, all orders placed using rewards points are final sale. To view our full Return Policy, click here.

All of our products are gluten-free, excluding Munchies Whey Protein.

We advise checking the nutrition labels before purchasing to ensure our products fit within your dietary and nutritional goals.

Yes, you can break open Balance Capsules into your desired food or beverage.

• Balance Capsules
• Super Greens
• Pre-Workout
• BCAA
• Fat Burner
• Energy Drinks
• Mini Energy

Our Protein Shakes are packaged in temperature regulated bottles. We recommend refrigerating them once opened.

You can apply the discount code to your order during checkout! Enter your code in the "discount code or gift card" box under your order summary. 

You can apply the gift card to your order during checkout! Enter the gift card code that you received in your email and enter it into the "discount code or gift card" box under your order summary.

We accept the following payment methods: Visa, MasterCard, Discover, American Express, Google Pay, Meta Pay, Apple Pay, Shop Pay, and Shop Pay Installments / Affirm.

You can purchase gift cards on our website, here. You will receive your e-gift card to the email address used at checkout.

Shop Pay is an easy and secure way to store your information and experience a faster check out process with a click of a button. You can pay in full at check out or split your purchase into 4 equal payments (interest free) for orders over $50.

If you are having trouble placing an order on our website, we recommend following the steps listed below:

• Clear the data from your browser history
• Verify your payment information has been entered correctly
• Use an alternative device or browser to place your order

If your order is still failing to process, please reach out to our Customer Service Team at contact@alaninu.com.

When your order is packaged and ready to go, we will send you an e-mail notification with your shipping tracking number and a link to where you can track it online. 

For domestic shipments, please allow at least 5-7 business days for the package to be delivered. 

Orders placed on Saturdays and Sundays, during promotions and around holidays may take additional time processing due to increased order volume and shipping carrier delays/schedules. Rest assured, our team's goal is to get your order to you as quickly as possible, even during these times. We appreciate your patience! 

If you have any questions about your estimated delivery time, please reach out to our Customer Service Team at contact@alaninu.comwho can assist.

Our warehouse processes and packages orders Monday-Friday. Once your order is picked up from our warehouse, we ask that you please contact the shipping provider for updates regarding shipping and delivery. You can view our full shipping policy here.

As of October 1, 2025, we do not offer international shipping. Products from AlaniNu.com are currently only available for purchase and delivery within the United States.

If you place multiple orders, they will be shipped in separate packages. To ensure you do not experience delays, we are unable to combine and ship multiple orders in one package. Standard shipping rates apply. 

At times, shipping carriers may mark a package as delivered, but will deliver it at a later time. Please allow 3 – 5 business days for the package to be delivered. 

If your package has not arrived after the 5th business day, please reach out to our Customer Service Team at contact@alaninu.com and we can further assist you. 

• Domestic shipments are shipped via USPS or FedEx. ​

The shipping carrier is automatically determined based on the weight of your package. Please note that we are unable to make changes to the shipping carrier.

We do not currently ship to APO / FPO / DPO addresses.

Shipments receive updates at various points between pickup and delivery. However, it is not unusual for the tracking link to go more than 24 hours without an update while in transit.

During the months of November and December, you may experience shipping delays due to the holidays, influx of orders, and shipping carriers requiring additional time to get you your package. 

Rest assured, our team is working around the clock to ensure we get your orders to you as quickly as possible! 

If you have any questions, please reach out to our Customer Service Team at contact@alaninu.com

Once an order is processed, we are unable to edit the shipping address. You will need to work with the shipping carrier assigned to your order to redirect the shipment.

If your order is shipped with FedEx, we recommend utilizing FedEx Delivery Manager via the website or mobile app. With a FedEx Delivery Manager account, you can edit the shipping address or hold the package at a location near you. 

For orders shipped with USPS, we recommend setting up mail forwarding with a Change-of-Address request or using USPS Package Intercept.

Please note, we are not responsible for any fees associated with these services.

With additional questions, please email our Customer Service Team at contact@alaninu.com.

Click HERE to create a free account with GOVX. Once you submit your information, GOVX will handle the authentication on your behalf. 

Verified GOVX accounts will receive 10% off all orders made online at AlaniNu.com.

No, you can create a GOVX account for free – click HERE to sign up.

No, the discount will be applied to verified GOVX accounts and is not a shareable code.  

Once you log in to your GOVX account, you will be given a single-use code, or the discount will automatically apply to your cart. Please keep in mind, only one GOVX code can be redeemed per day.

The GOVX discount is available for U.S. military, first responders, government employees, and educators. Since we do not ship internationally, the discount is limited to U.S. customers only. For more information on qualifications, please visit GOVX.com.