Frequently asked questions

Returns & Exchanges

What is your return policy?

If you don't love the product, head to www.alaninu.com/returns and we will take your product back for free in exchange for store credit.

To view our full return policy and complete return request, click here.

What items are final sale?

The following items are final sale :

Beverages:

Energy Drinks
Sparkling Water
Fit shakes

Snack Items:

Fit Snack Protein Bars

Merchandise
Orders placed with a discount, or during a promotion.

Do you offer refunds on our products?

We do not offer refunds for product, as they are consumable goods. However, items can be returned store credit. see our return policy to complete a return request.

Do you offer returns or refunds on purchases from retail locations?

We are unable to accept returns from retail locations or issue refunds, as we do not have access to retail purchasing platforms. We recommend reaching out to the retailer directly to inquire about returns, exchanges, or refunds. .

Our Products

Are your products gluten free?

All of our products are gluten free except for our Munchies and Lemon Meringue Whey Protein.

Are Alani Nu products keto diet friendly?

Our products are not advertised as keto. All of our products don't have a high fat content. The keto diet is not the exact same for everyone, so what one person says is keto friendly could be different for someone else. We apologize that we don't have an exact answer for you.

Can I break open Balance capsules into a drink/smoothie/ect?

Yes, you can break open Balance Capsules into your desired food or beverage.

Which products are vegan?

Balance
Plant Protein
Super Greens
Pre-workout
BCAA's
Fat Burner
Energy Drinks
Pump

Are your Fit Shakes in temperature regulated bottles?

Yes, our Fit Shakes are packaged in temperature regulated bottles. We recommend refrigerating them once opened. .

Do you have samples of products?

Unfortunately, samples are not available at this time. We understand everyone has different tastes, so you can return the product back in exchange for store credit to use directly on our website!

When processing a return, please visit our Returns Center within 30 days of receiving the product.

Payments, Promo Codes, Gift Cards

What types of payments do you accept?

Visa, MasterCard, Discover, American Express, PayPal, Shop Pay, Shop Pay Installments, or Amazon Pay.

We are unable to accept PayPal for international transactions.

How do I purchase a gift card?

Gift cards can be purchased here. Our e-gift cards will be delivered to the email used at checkout. You will receive a confirmation email containing your gift card code shortly after purchase.

What is Shop Pay?

Shop Pay is an easy and secure way to store your information and experience a faster check out process with a click of a button. You can pay in full at check out and also have the option to split your purchase into 4 equal payments (interest free) for orders over $50.

Shipping/Tracking

What is your shipping policy?

Our warehouse processes and packages orders Monday-Friday. Once your order is picked up from our warehouse, we ask that you please contact the shipping provider for updates regarding shipping and delivery. You can view our full shipping policy here.

Do you ship internationally?

All products, excluding beverages, are available for international purchase. We are unable to ship liquids internationally due to the current customs regulations. We are working hard to make this option available in the future!

How long does it take to receive an international shipments?

International shipments can take up to 30-45 business days to be delivered, once your order is picked up from our warehouse.

Do you ship APO/FPO/DPO?

We do ship our products to APO/FPO/DPO locations. Orders can take up to 30-45 business days to be marked as delivered, once picked up from our warehouse.

What should I do if my tracking information isn’t updating?

Shipments receive updates at various points between pickup and delivery. However, it is not unusual for the tracking link to go more than 24 hours without an update while in transit. .

What should I do if my order was marked delivered, but I haven't received it?

Please allow 3-5 business days for the package to be delivered. At times, shipping carriers mark a package as delivered but will not deliver it until a later time. If your package has not arrived after the 5th business day, please reach out to us at contact@alaninu.com and we can further assist you.

How will you ship my order?

Domestic shipments are shipped via USPS and FedEx.

International shipments are shipped via Ascendia or DHL.

What should I do if my order is being shipped to the wrong address?

Once an order ships, we can no longer update the shipping address. We recommend reaching out to the respective carrier to intercept or hold your package: .

USPS Package Intercept

FedEx Hold At Location

SHOPPING CART

title