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Frequently Asked Questions

Returns & Exchanges

Within 30 days of your purchase from Alaninu.com, you can submit a return for eligible items in exchange for store credit. To submit your return, please use the following link, which will direct you to our return portal: Alani Nu Returns. If your return is approved, you will receive a pre-paid shipping label.​

​Exclusions and Final Sale Items: ​

  • All beverages, snacks, and merchandise​
  • Limited-edition items​
  • We do not accept returns on purchases made through retail locations​
  • All orders placed using a discount, rewards points, or during a promotion (i.e. Black Friday promo, BOGO deals, etc.)​

International returns: Customers are responsible for return shipments and costs. We will issue store credit for the return once we receive the item(s) back at our warehouse. Once you have dropped off your item(s) with the shipping carrier, please be sure to reach out to our Customer Service Team at contact@alaninu.com with your package's return tracking number. We do not assume responsibility for reimbursement or compensation of returned packages lost in-transit.

The following items are final sale:​


  • Energy Drinks​
  • Protein Shakes​
  • Protein Coffee​


  • Protein Bars​
  • Gummies​


Limited-edition items​

All orders placed using a discount, rewards points, or during a promotion (i.e. Black Friday promo, BOGO deals, etc.)

No, we do not offer refunds on returns. To view our full Return Policy, click here.

Please keep in mind, all items purchased during promotions (i.e.Black Friday promo, BOGO deals, etc.) are final sale and cannot be returned.

We do not offer price adjustments on any purchases. 

 For purchases made through retail locations, we recommend reaching out to the retailer directly to inquire about returns, exchanges, or refunds. We are unable to issue refunds or accept returns for purchases made at retail locations. 

No, all orders placed using rewards points are final sale. To view our full Return Policy, click here.

Our Products

All of our products are gluten-free, aside from all Alani Coffee flavors and Munchies WheyProtein.

We advise checking the nutrition labels before purchasing to ensure our products fit within yourdietary and nutritional goals.​

Yes, you can break open Balance Capsules into your desired food or beverage. However, we also have Balance Powder, which is our same formula in powder form available in two delicious flavors- Hawaiian Shaved Ice and Rainbow Candy.

  • Balance
  • Plant Protein
  • Super Greens
  • Pre-workout
  • BCAA's
  • Fat Burner
  • Energy Drinks

Our Protein Shakes and Alani Coffee are packaged in temperature regulated bottles. We recommend refrigerating them once opened.

Choose up to two (2) samples for FREE when placing your next order! Head to checkout for sample availability. 

Payments, Promo Codes, Gift Cards

You can apply the discount code to your order during checkout! Enter your code in the "discount code or gift card" box under your order summary. 

You can apply the gift card to your order during checkout! Enter the gift card code that you received in your email and enter it into the "discount code or gift card" box under your order summary.

We accept the following payment methods: Visa, MasterCard, Discover, American Express, Google Pay, Meta Pay, Apple Pay, Shop Pay, and Shop Pay Installments / affirm.

You can purchase gift cards on our website, here. You will receive your e-gift card to the email address used at checkout.

Shop Pay is an easy and secure way to store your information and experience a faster check out process with a click of a button. You can pay in full at check out or split your purchase into 4 equal payments (interest free) for orders over $50.

Redeeming your rewards is simple! Just log in to your Alani account to view your points balance and apply your rewards at checkout! For further information, please see our Rewards page.

If you are having trouble placing an order on our website, we recommend following the steps listed below:

• Clear the data from your browser history
• Verify your payment information has been entered correctly
• Use an alternative device or browser to place your order

If your order is still failing to process, please reach out to our Customer Service Team at contact@alaninu.com

No, rewards points cannot be used with other discount codes or during promotions. 

Shipping & Tracking

When your order is packaged and ready to go, we will send you an e-mail notification with your shipping tracking number and a link to where you can track it online. 

For domestic shipments, please allow at least 5-7 business days for the package to be delivered. 

For international shipments, please allow up to 30-45 business days for your package to be delivered. 
Orders placed on Saturdays and Sundays, during promotions and around holidays may take additional time processing due to increased order volume and shipping carrier delays/schedules. Rest assured, our team's goal is to get your order to you as quickly as possible, even during these times. We appreciate your patience! 

If you have any questions about your estimated delivery time, please reach out to our Customer Service Team at contact@alaninu.com who can assist.

Our warehouse processes and packages orders Monday-Friday. Once your order is picked up from our warehouse, we ask that you please contact the shipping provider for updates regarding shipping and delivery. You can view our full shipping policy here.

All products, excluding beverages, are available for international purchase. We are unable to ship liquids internationally due to the current customs regulations. We are working hard to make this option available in the future!

International shipments can take up to 30-45 business days to be delivered, once your order is picked up from our warehouse.

If you place multiple orders, they will be shipped in separate packages. To ensure you do not experience delays, we are unable to combine and ship multiple orders in one package. Standard shipping rates apply. 

At times, shipping carriers may mark a package as delivered, but will deliver it at a later time. Please allow 3 – 5 business days for the package to be delivered. ​

​If your package has not arrived after the 5th business day, please reach out to our Customer Service Team at contact@alaninu.com and we can further assist you. 

  • Domestic shipments are shipped via USPS or FedEx. ​
  • International shipments are shipped via Ascendia or DHL. ​

The shipping carrier is automatically determined based on the weight of your package. Please note that we are unable to make changes to the shipping carrier.

Yes, we ship to APO / FPO / DPO addresses. Transit times may take up to 30 – 45 business days.

Shipments receive updates at various points between pickup and delivery. However, it is not unusual for the tracking link to go more than 24 hours without an update while in transit.

During the months of November and December, you may experience shipping delays due to the holidays, influx of orders, and shipping carriers requiring additional time to get you your package. 

Rest assured, our team is working around the clock to ensure we get your orders to you as quickly as possible! 

If you have any questions, please reach out to our Customer Service Team at  contact@alaninu.com


The following are eligible for a GOVX discount: 

  • US Military and family 
  • First responders 
  • Government employees 
  • Educators 

For more information on qualifications, please visit GOVX.com.  

Click HERE to create a free account with GOVX. Once you submit your information, GOVX will handle the authentication on your behalf. 

Verified GOVX accounts will receive 10% off all orders made online at AlaniNu.com.

No, you can create a GOVX account for free – click HERE to sign up.

No, the discount will be applied to verified GOVX accounts and is not a shareable code.  

Once you log in to your GOVX account, you will be given a single-use code, or the discount will automatically apply to your cart. Please keep in mind, only one GOVX code can be redeemed per day.

The GOVX discount is availablefor U.S. military, first responders, government employees, and educators. For more information on qualifications, please visit GOVX.com.