Politique d’expédition
We ship only within the continental United States.
We do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. territories, military bases, or P.O. Boxes. Orders to these destinations cannot be fulfilled.
CARRIER CONTACTS
UPS: 1-800-742-5877
FedEx: 1-800-463-3339
DoorDash: 1-855-431-0459
SHIPPING COSTS & METHODS
Shipping is a flat $5 USD on order subtotals under $50 USD and free on orders of $50 USD or more. Your shipping cost is shown at checkout before you complete your order.
ORDER PROCESSING & SHIPPING TIMES
Orders are typically processed and shipped within 3–10 business days. Orders placed on weekends and holidays begin processing the next business day. Once your order ships, you will receive tracking information by email.
TRACKING YOUR ORDER
Once your package leaves our warehouse, the carrier handles transit and delivery. You can track your package using the link in your shipping confirmation email or contact the carrier directly using the numbers above.
IF YOUR PACKAGE HASN'T ARRIVED OR SHOWS AS DELIVERED
Please allow up to 3–5 business days from the delivery scan. Shipping carriers occasionally mark packages as delivered before the actual delivery date. If your package still has not arrived after the fifth business day, email us at contact@alaninu.com, and our Customer Support team will help locate it or arrange a replacement or refund.
If your package is confirmed lost in transit, please email contact@alaninu.com and we will arrange a replacement or refund.
STOLEN OR MISSING PACKAGES
If your tracking shows a package as delivered but you can't locate it, contact us at contact@alaninu.com. We'll work with you and the carrier to investigate. We may ask you to confirm your address, check with neighbors and household members, and allow time for the carrier's investigation before we determine next steps.
DAMAGED, INCORRECT OR MISSING ITEMS
If your order arrives damaged, or you receive the wrong or missing items, contact us at contact@alaninu.com within 7 days of delivery with your order number and a photo of the issue, and we will make it right. For full details on returns and refunds, see our Return & Refund Policy.
ADDRESS ACCURACY
You are responsible for providing a complete and accurate shipping address. If your order is returned to us due to an incorrect or incomplete shipping address, contact our Customer Support Team at contact@alaninu.com to receive a one-time complimentary replacement order or refund.
EDITING YOUR SHIPPING ADDRESS
If you need to update your address after ordering, contact our Customer Support Team as soon as possible at contact@alaninu.com. Once a package has shipped, we may not be able to change the address, but you can request a redirect or hold directly with the carrier:
UPS My Choice: https://www.ups.com/us/en/track/ups-my-choice
FedEx Hold at Location: https://www.fedex.com/en-us/shipping/hold-at-location.html
DoorDash Change Delivery Address: How do I change my delivery address? | Customer Support | DoorDash Help Center
SUBSCRIPTION & RECURRING ORDERS
If you have a subscription, orders ship on a recurring four (4) week schedule. The shipping terms in this policy apply to each recurring shipment. You can manage, pause, or cancel your subscription at any time through your Account. For details on recurring billing, see our Subscription Terms.
HOLIDAY SEASON SHIPPING
During November and December, you may experience delays due to high order volume and carrier capacity.
Our team works to process and ship orders as quickly as possible during this period.
QUESTIONS?
If you have any questions, please reach out to our Customer Support Team at contact@alaninu.com and we will be happy to help.