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Frequently Asked Questions

Returns & Exchanges

We are happy to accept returns within 30 days of your purchase. To process your return, please head to our return portal here: Alani Nu Returns We will take your product back for store credit, equal to the retail cost of the item(s) purchased.

Exclusions and Final Sale Items: 

  • All drinks, snacks, merchandise, and limited-edition items
  • We do not accept returns on purchases made through retail locations. 
  • All discounted, promotional, and sale items, including all items purchased during our Early Black Friday promo (11.14.22 - 11.17.22) are final sale and cannot be returned.

International returns:Customers are responsible for return shipments and costs. We will issue store credit for the return once we receive the item(s) back at our warehouse. Once you have dropped off your item(s) with the shipping carrier, please be sure to reach out to our Customer Service Team at contact@alaninu.com with your package's tracking number. We do not assume responsibility for reimbursement or compensation of returned packages lost in-transit.

The following items are final sale:


  • Energy Drinks
  • Protein Shakes
  • Protein Coffee

Snack Items:

  • Protein Bars
  • Merchandise
  • Orders placed with a discount or during a promotion. All items purchased during our Black Friday promo/sale (11.14.22 - 11.27.22) are final sale and cannot be returned.

We do not offer refunds for products, as they are consumable goods. However, items can be returned for store credit. To see our full Return Policy, click here to complete a return request.

Please keep in mind, all items purchased during our Black Friday promo/sale (11.14.22 - 11.17.22) are final sale and cannot be returned.

We do not offer price adjustments on any orders.

We are unable to accept returns from retail locations or issue refunds, as we do not have access to retail purchasing platforms. We recommend reaching out to the retailer directly to inquire about returns, exchanges, or refunds.

Our Products

All of our products are gluten-free except for our Munchies and Lemon Meringue Whey Protein.

Our products are not advertised as keto. None of our products have high fat content. The keto diet is not the exact same for everyone, so what one person says is keto-friendly could be different for someone else. We apologize that we don't have an exact answer for you.

Yes, you can break open Balance Capsules into your desired food or beverage. However, we also have Balance Powder, which is our same formula in powder form available in two delicious flavors- Hawaiian Shaved Ice and Rainbow Candy.

  • Balance
  • Plant Protein
  • Super Greens
  • Pre-workout
  • BCAA's
  • Fat Burner
  • Energy Drinks

Yes, our Protein Shakes are packaged in temperature regulated bottles. We recommend refrigerating them once opened.

Unfortunately, samples are not available at this time. We understand everyone has different tastes, so you can return the product back in exchange for store credit to use directly on our website!

When processing a return, please visit our Returns Center within 30 days of receiving the of receiving the product.

Payments, Promo Codes, Gift Cards

You can apply your discount code during the checkout process, located under your order summary.

You can apply your Gift Card code at checkout, located under your order summary.

Gift Cards can be used at any time before its expiration date. If you do not know when your Gift Card expires, check the email you received with your Gift Card code. If you are having trouble locating your Gift Card information, please reach out to our Customer Service Team at contact@alaninu.com

Visa, MasterCard, Discover, American Express, ShopPay, ShopPay Installments, Google Pay, and Meta Pay.

Gift cards can be purchased here. Our e-gift cards will be delivered to the email used at checkout. You will receive a confirmation email containing your gift card code shortly after purchase.

Shop Pay is an easy and secure way to store your information and experience a faster check out process with a click of a button. You can pay in full at check out and also have the option to split your purchase into 4 equal payments (interest free) for orders over $50.

Redeem your desired number of points from your rewards points balance. Your selected discount will automatically deduct points from your available balance. Shortly after, you will receive an email with your personalized discount code. You can apply your discount code during the checkout process, located under your order summary.  

Please note, discount codes do not apply to subscription items and are not eligible for use during promos that use other discounts (i.e., Black Friday sale). All purchases made using a discount code are final sale. 

If you are having trouble placing an order on our website, we recommend following the steps listed below:

• Clear the data from your browser history
• Verify your payment information has been entered correctly
• Use an alternative device or browser to place your order

If your order is still failing to process, please reach out to our Customer Service Team at contact@alaninu.com


During the months of November and December, you may experience shipping delays due to the holidays, influx of orders, and shipping carriers requiring additional time to get you your package. 

Rest assured, our team is working around the clock to ensure we get your orders to you as quickly as possible! 

If you have any questions, please reach out to our Customer Service Team at  contact@alaninu.com

When your order is packaged and ready to go, we will send you an e-mail notification with your shipping tracking number and a link to where you can track it online. 

For domestic shipments, please allow at least 5-7 business days for the package to be delivered. 

For international shipments, please allow up to 30-45 business days for your package to be delivered. 
Orders placed on Saturdays and Sundays, during promotions and around holidays may take additional time processing due to increased order volume and shipping carrier delays/schedules. Rest assured, our team's goal is to get your order to you as quickly as possible, even during these times. We appreciate your patience! 

If you have any questions about your estimated delivery time, please reach out to our Customer Service Team at contact@alaninu.com who can assist.

Our warehouse processes and packages orders Monday-Friday. Once your order is picked up from our warehouse, we ask that you please contact the shipping provider for updates regarding shipping and delivery. You can view our full shipping policy here.

All products, excluding beverages, are available for international purchase. We are unable to ship liquids internationally due to the current customs regulations. We are working hard to make this option available in the future!

International shipments can take up to 30-45 business days to be delivered, once your order is picked up from our warehouse.

If multiple orders are placed, they will be shipped in separate packages. To ensure you do not experience any delays, we will not be able to edit, combine and ship multiple orders in one package. Standard shipping rates apply. 

Please allow 3-5 business days for the package to be delivered. At times, shipping carriers mark a package as delivered but will not deliver it until a later time. If your package has not arrived after the 5th business day, please reach out to us at contact@alaninu.com and we can further assist you.

Domestic shipments are shipped via USPS and FedEx.

International shipments are shipped via Ascendia or DHL.

Yes; however, transit times may take up to 30-45 business days.

Incorrect Address:
Once an order is processed for shipment, we are unable to adjust the shipping address. We recommend reaching out to the respective shipping carrier, FedEx or USPS, to redirect your package or have it held at a location near you. 

USPS Package Intercept

FedEx Hold At Location

Shipments receive updates at various points between pickup and delivery. However, it is not unusual for the tracking link to go more than 24 hours without an update while in transit.